If you have made a payment for an order, but the product is out of stock or there is a problem with the product, you can return it. Also, if one of multiple products is out of stock, and there is no possibility of the product being restocked in a short time, a refund will be issued. Before deciding on a refund for product returns, we will assess whether the product is still in a sellable condition. For more details about our return policy, please click here.
Below are the refund methods based on the payment method:
Payment via bKash, cash, or any other mobile financial service (MFS): Refund will be processed through bKash, cash, or the respective MFS.
Payment via credit/debit card: The refund will be credited back to the original credit/debit card used for the purchase.
Cash payment: Refund will be provided in cash.
For refund requests, we initiate the refund process within 3-4 business days from the date of the refund request. If you made the payment using a debit or credit card, it may take 5 to 15 working days for the refund amount to reflect in your account statement. If you don’t see the refund amount in your statement within this time, you can contact your card issuer bank or reach out to us at email@example.com, mentioning your order number for assistance.
No charges are applicable for refunds. You will receive the exact amount you paid as a refund. However, in cases where you want to return a product after receiving it through courier or delivery, and it’s not due to any product defect (in such cases, our exchange or warranty policy applies), a courier charge and processing fee will be deducted for orders within Dhaka (Tk. 100) and outside Dhaka (Tk. 200) along with any applicable payment settlement fee.
Refund for Discount or Offer Conditions:
If you received any discount or cashback amount for an offer while making payment through MFS or bank cards, that discounted or cashback amount is non-refundable. For example, if you paid Tk. 900 for a product with a Tk. 1000 original price due to an offer, and later you return the product, the refund will deduct the cashback amount, and only the Tk. 900 you originally paid will be refunded.